Transaction Finality

  • All purchases, deposits, top-ups, or subscription fees via Pk365 are final and non-refundable, except in specific cases detailed below.
  • Once a transaction is completed (crediting wallet or starting a game), it cannot be cancelled.

Exceptions & Refund Eligibility

Refunds may be issued only under the following circumstances:

Failed or Erroneous Transactions

If payment is debited but not credited to your Pk365 account, report within 3 working days. Eligible transactions will be verified and refunded within 2 days

System / Technical Failures

If a game/event is canceled or fails to launch due to our system error, eligible users will receive a full refund of their entry fee within 1–3 working days.

Non-Refundable Situations

No refunds will be made for:

  • Completed games or events, even if you choose not to participate or lose.
  • Misuse of the system, fraudulent actions, or violation of the Terms of Service.
  • Change of mind after purchase.

How to Request a Refund

To initiate a refund:

  1. Contact Support via in-app helpdesk.
  2. Include:
    • Transaction ID
    • Date & time of transaction
    • Description of the issue
  3. Requests must be received within the outlined eligibility windows (e.g., 3 days for failed credits).

We aim to respond to all refund requests within 48 hours and process successful cases within 5–7 business days.

Refund Method

Refunds will be issued via the original payment method (e.g., EasyPaisa, JazzCash, U-Paisa, bank transfers).
Processing times vary by providers.

Wallet Balances

  • If you cancel your Pk365 account:
    • Remaining wallet balance (excluding bonuses or promotional credits) will be refunded within 10 working days.
    • Bonus credits are non-refundable.
  • Inactive accounts with wallet balances may be subject to forfeiture after 365 days of inactivity.

Dispute Resolution

  • If your refund request is denied or delayed, contact our support for escalation.
  • You can also file a chargeback through your banking provider or relevant mobile wallet operator.
  • Excessive chargebacks or abuse may result in suspensions of Pk365 services.

Amendments

Pk365 reserves the right to modify this policy at any time.
Changes will take effect after they are published on this page, with an updated effective date.

Contact & Support

For any questions or assistance contact us